Please note that all customers are held responsible for return shipping postage costs.
Returns are accepted within 30 days of shipping provided the return conditions specified below are met. Instructions are provided below.
How to Return Your Purchase:
1. Contact our Customer Service Department via Email, Live Chat, or Call us at (212) 519-1400 to request a return (RA#).
2. Once you have arranged your return, complete the following steps:
(a) Place the item(s) in the original shipping box or any other suitable box
(b) Attach the return label to the outside of the box and seal the box securely.
Important: We do not accept liability for goods returned using any method other than our collection service.
• Items must be returned in their original condition with the security tag intact.
• All return packages must have the RA# clearly written/placed on the return package.
• Note: If different authorized returns are being shipped in the same package, write/place additional RA#s on the return package.
• Merchandise must be shipped with pre-paid postage to the address indicated on the RA label. We suggest insuring the package for the full purchase price of the item(s) for coverage.
• Processing for returns or repairs will begin after package is delivered to us.
All returns are subject to inspection by our Quality Control team before a refund is processed.